Quality Work

Leadership Development

SaaS Business

I build your company a clear direction, functional structures, and a culture where people and results grow together

Ossi Ritola

Growth Coach, Lead Assessor, M.Sc. (Eng.) in Industrial Engineering and Management — TKK Otaniemi (Helsinki University of Technology)

A facilitator who helps your team find the answers — and act on them

Vahvuus ja intohimoalueet:
  • ISO 9001, ISO 14001, ISO 14001, ISO 45001, ISO 31000
  • QEHS; building and assessing quality management, environmental, and safety systems
  • EFQM
  • Risk management
  • Strategy work and strategic direction
  • Values and operating principles
  • Goals, key results, and measurement
  • Motivation
  • Individual and team growth
  • Open communication and collaboration
  • Operational business as part of everyday activities
  • Product development, pricing, marketing, contracts, and customer service
  • Customer retention
  • Scaling
  • Software/products and services together
  • Productization
  • Service map
  • Ideas, needs, and prioritization
  • Stages, gate decisions, criteria, and post-evaluation
  • Tools, models, and templates

I like working with clients over the long term, using a model of continuous development and growth. Development moves forward all the time, but in a controlled way — not full-time. We meet regularly in workshops lasting a couple of hours or half a day, and both parties prepare for these in advance. We always agree on tasks to complete before the next meeting. Our workshops are productive, work progresses steadily, and the level of operations rises — which shows up in the results. At the same time, I see it as my job to support, encourage, and inspire clients.

My way of working is facilitative. To me, that means making things easier. I help the client put the situation into words and find better ways of working. I see it as my task to strengthen the client’s team. As a facilitator, I guide the group toward a result or goal that everyone understands and accepts. I aim for results, value people, and trust that together we’ll find the best solutions.

I believe an organization needs a clear direction, implementation practices, and performance tracking. When the focus is on the goal, decisions and ways of working are built around it. The best currently known practices are documented in the management system — and are continuously developed to be even better, driven by results, with a sensitive ear to the customer, and making use of feedback and evaluations.

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